The Benefits of Using VoIP for Your WordPress Business Website

Posted on Dec 28 2020 by in Blog Blog Post Blogs Blogs and Blogging 

Modern technology has revolutionized and transformed communications. Nowadays, small businesses that operate mostly online can provide seamless customer service and support without investing too many resources. VoIP (Voice over Internet Protocol) has the ability to provide such businesses with great benefits.

If you’re only using a WordPress (WP) hosted website, this cloud-based phone system can easily integrate with your site. This will help your business grow in more ways than one. This is especially true for startups and small businesses that are new in the market.

The main reason is that such businesses must compete against well-established companies, and they could use any advantage they can get. With that in mind, here are a few benefits of using VoIP for your WP business website.

Seamless integration

As you already know by now, WP is an open-source project and one of the best content management systems (CMS) in the world. The main reason WP is considered the best is that it allows you to customize your business website as you see fit.

That’s why WP enjoys a 63.7% market share. Furthermore, that means that your VoIP can easily be integrated into your WP website. You can include it as a plug-in or create custom code that will allow your Internet phone to be integrated into your website. Once that’s done, your VoIP will become yet another feature in your website’s layout.

Enhancing communication

A VoIP phone system is Internet-based, but what does that really mean for your business or your WP website? The fact of the matter is that all the services a VoIP can provide you with come via the Internet connection. Therefore, no more landlines, no more miles of wires or bulky hardware you’ll need to rely on. All you need is a reliable Internet connection.

Moreover, a VoIP system is cloud-based, which means you can subscribe to additional features based on your current business needs. If you no longer need specific services, you can simply unsubscribe. This allows for seamless scalability and costs savings.

But what about communication? Interacting with your customers has never been as simple as with a VoIP system. By integrating it in your WP website, you can provide various ways for your customers to contact you, such as emails, live chat, or even a phone. Whichever method customers choose according to their preferences, you’ll have a centralized solution that will process all incoming and outgoing communications.

Choosing the best provider

Like all other cloud-based services, a VoIP system comes with a provider. There are many providers out there, so it can be difficult to choose the right one.

Still, you’ll have to choose the best office phone system that matches your business needs. There are many ways you can go about this, but the important thing is to conduct some research beforehand.

Here are some of the factors you should consider when choosing the right VoIP for your WP business website:

  • Does it give you a unique phone number?
  • What are the costs of local and international phone calls?
  • Is there a toll-free number for your local customers? (This is an important feature for customer support)
  • Can the same number be used in different locations, i.e., remote offices?
  • Can multiple employees use the same number?
  • Does it provide call features, such as caller ID, routing, holding, video conferencing, etc?
  • Does it track data such as waiting times, hold times, overall usage, and so on?
  • Does it provide advanced analytics?
  • Can it be integrated into other systems, such as CRM (Customer Relationship Manager), for instance?

Every business is different, and only you know what your company or your WP website needs. That’s why you must determine your needs before you opt for a reliable provider.

Improving customer experience

It’s no secret that customer service and support are vital factors for exceptional customer experience. With a VoIP system integrated into your WP website, you can provide a truly amazing customer experience. So how does that work, really?

Simply put, VoIP is not just a simple Internet phone. It’s actually a wide range of features combined into a single system. For example, in pair with your CRM software, your VoIP can gather valuable information regarding customers that contact you.

This allows you to monitor satisfaction levels each time a customer contacts your service and support department. You can then weed out bad practices and focus on those that produce great results. Over time, you’ll be able to improve customer service and support and ensure that your customers are more than pleased with your business.


In today’s modern age, operating with obsolete technology is a bad move, especially if you operate online. Fortunately, modern technology provides a solution for every challenge. You only need to find the right opportunity and capitalize on it.